In the article, Pay Me!, the author Randy B. Hecht discusses ways to increase the
efficiency of collections. The ultimate goal is to get the customer to prioritize your company’s bill (Hecht, 2009). In today’s post-recession era, maintaining cash flow is imperative. It is completely normal to have desperation in your voice during collection calls (Hecht, 2009). However, the author suggests not letting emotions trump the
need to be paid (Hecht, 2009). Having had experience with collection calls, I have found kind assertiveness yields the best results in getting invoices paid. If the customer refuses
to pay the debt, then they are not a good customer it would be financially advantageous to cut ties (Hecht, 2009). Nevertheless, the delay in payment may be due to an inefficient billing system or not sending out invoices in a timely manner (Hecht, 2009).